MySwar Beta Announcement – Reactions And How We Are Responding

I announced the MySwar beta a few days ago on this blog, on our Twitter account, our Facebook page, directly to a few people who I view as early adopters and music geeks and also a forum called RMIM. All of us at Mavrix also shared the announcement with friends and family.

While I haven’t actively promoted MySwar yet, the responses I have received so far have given me some inkling of how MySwar will be received at launch. I also feel that the initial response has helped me prepare better for the launch.

Here’s a summary of the initial reaction and my assessment of how I should address them at launch.

We hate the idea. This response completely blind-sided me. Music is one of those things that evoke extreme reactions and I should have anticipated some of these responses. But it’s one thing to watch people flame others and completely another to be at the receiving end. You can read the gory details in this thread but to summarize – I was called stupid, a liar and also a “pig” among other things. After my initial attempts to reason with these people, I realize that I was engaging in a pointless exercise.

Ignore. While this constituency is very vocal, it’s also fringe. They’re best ignored because they’re not the kind of customers I want anyway. To take these reactions in stride, it’s essential to develop a thick skin.

Sounds interesting but can you deliver? Many people were skeptical because they felt that the scope of MySwar was very big/complex/difficult. I am sure my ambitious analogy – “digitized Geet Kosh on steroids” – also contributed to the skepticism. Some people wondered if I should have avoided the Geet Kosh reference. [For people who haven’t heard of the Hindi Film Geet Kosh – it’s like the Bible for Hindi film music geeks. Uh oh, will the people who revere the Bible come after me now?!] I stand behind my decision to use the Geet Kosh reference – I view the analogy as a tribute and I see nothing wrong in setting a high bar for MySwar. In fact, I take the skepticism positively. It tells me that people appreciate that the effort behind MySwar is not trivial.

Deliver. Delivering what we’re promising is the only response. We’re putting our heads down and focusing on wrapping up the work we’ve done in the past few months. Sure, we’ll make mistakes but I believe our passion and effort will shine through in what we deliver.

Sounds great! Can’t wait to get our hands on it. This response obviously came from friends and family. I was pleasantly surprised that it also came from some complete strangers.

Sincerely thank them. Forget about other people’s cynicism, I myself have been racked by periods of doubt several times over the last few months. So when people offer encouragement and support, I lap it up happily. My own conviction has helped but Mavrix couldn’t have made it this far without the love it has received from some very kind people.